STAR Registry Listing for
Customer Interaction Management Platform
Founded in 2013 by the Cloud Security Alliance, the Security Trust Assurance and Risk (STAR) registry encompasses key principles of transparency, rigorous auditing, and cloud security and privacy best practices.
Customer Interaction Management Platform
The Customer Interaction Management Platform is able to enhance the ability to communicate and interact with the customer by responding to his needs and expectations in a dynamic and personalized way, also improving business processes in terms of timing and cost reduction.
It is a Cloud modular solution with 3 components: Contact Management, Smart Workflow and Visual IVR.
Information about Customer Interaction Management Platform
Listed Since: 10/10/2023
Last Updated: 01/15/2025
Listed Since: 10/10/2023
Last Updated: 01/15/2025
STAR Level 1
Self-Assessment & Partner-Provided
Consensus Assessments Initiative Questionnaire v4.0.2
CAIQ 4.0.2 Self-assessment
Offers an industry-accepted way to document what security controls exist in IaaS, PaaS, and SaaS services. It provides a set of Yes/No questions a cloud consumer and cloud auditor may wish to ask of a cloud provider to ascertain their compliance to the CSA Cloud Controls Matrix (CCM).
