Agorà

Agorà is the software for the management of reports and complaints, requests for intervention or booking services and all activities connected with a company’s customer service.

It is designed with a view to CRM (Customer Relationship Management), which is aimed at communicating and integrating different business processes that make up the flow of information to and from the user.

• Corporate data bank databases (structured by operational hierarchies), Users / Customers databases, shared with the Tariff management system.
• Scheduling types of services for the management of interventions on the territory, Municipality by Municipality, area by zone.
• The tracking of all incoming or outgoing communication to the customer or within the company.
• The complete history of communications, reports, interventions and the management process of assignments based on the schedules
• Paid services, even by subscription, which may be connected to the waste tariff payments.
• Reporting by programming.
• Service analysis reporting; sending planning on mobile devices (smartphone / tablet).