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In boardrooms around the world, leaders are hailing artificial intelligence (AI) as a game-changer for efficiency and innovation. Many organizations have realized the benefits of AI and are investing heavily in AI technologies. However, the technical deployment of AI systems is only part of the challenge. A growing, under-addressed problem is that employees often hesitate or refuse to use these AI tools in their daily work.

Studies show that up to 70% of change programs fail, often because of employee pushback or insufficient management support. AI adoption has proven to be no exception. Leadership can flawlessly implement an advanced AI system, but if employees feel anxious, distrustful, or unprepared, adoption will stall. Ignoring this human factor can lead to unused systems, wasted investment, and derailed projects. 

This publication explores the psychological and cultural roots of employee resistance to AI. It shows how AI adoption is as much about change management as it is about technology. Leaders will find concrete strategies for productive engagement, helping them foster a workplace culture that leverages AI to enhance human potential.